5 Whys is a blog about technical leadership in the software world.

How to annoy your customer with usability problems

  1. You can’t download the software. you have to buy it and ship it on a CD set. You HAVE to buy it with headphones, and you HAVE to pay extra taxes for the shipping.
  2. During the installation process, multiple DOS windows pop up (netsh.exe and others) that look pretty scary to the uninitiated eye.
  3. You HAVE to install from the CD. to get around that you will have to MOUNT a cd or crack the program.
  4. if the software has an update, it downloads the whole software again in full and you need to go through the whole installation process.
  5. You CANNOT copy paste the activation key into the software. you have to type it by hand like an idiot.

Which software am I talking about?

3 Quotes about Leadership we should listen to